{"id":170,"date":"2026-08-17T06:20:52","date_gmt":"2026-08-17T09:20:52","guid":{"rendered":"https:\/\/netstore.blog\/trocas-e-devolucoes\/"},"modified":"2026-11-05T01:05:12","modified_gmt":"2026-11-05T04:05:12","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/netstore.blog\/es\/refund-policy\/","title":{"rendered":"Pol\u00edtica de reembolso y garant\u00eda"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Un resumen pr\u00e1ctico. Las reglas completas est\u00e1n en los <a href=\"\/es\/terms-and-conditions\/\">T\u00e9rminos y condiciones<\/a>.<\/p><h2 id=\"mi-producto-no-ha-llegado\" class=\"wp-block-heading\">Mi producto no ha llegado<\/h2><p class=\"wp-block-paragraph\">Si no llega en el plazo indicado en la p\u00e1gina del producto, escr\u00edbenos con el n\u00famero de pedido. Te lo entregamos o te reembolsamos el importe \u00edntegro.<\/p><h2 id=\"no-funciona\" class=\"wp-block-heading\">No funciona<\/h2><p class=\"wp-block-paragraph\">Av\u00edsanos dentro del periodo de garant\u00eda indicado en la p\u00e1gina del producto \u2014 o en las 24 horas siguientes a la entrega, en los productos sin garant\u00eda \u2014 con el n\u00famero de pedido, lo que ocurri\u00f3 y capturas de pantalla. Lo solucionamos, lo sustituimos o, si ninguna de las dos cosas es posible, te reembolsamos el importe.<\/p><h2 id=\"he-cambiado-de-opinion\" class=\"wp-block-heading\">He cambiado de opini\u00f3n<\/h2><p class=\"wp-block-paragraph\">Puedes cancelar con reembolso \u00edntegro hasta que se entregue el producto. Despu\u00e9s de la entrega, los c\u00f3digos, enlaces y cuentas no se pueden devolver.<\/p><h2 id=\"como-solicitarlo\" class=\"wp-block-heading\">C\u00f3mo solicitarlo<\/h2><ul class=\"wp-block-list\"><li>Escribe a <a href=\"mailto:contato@netstore.blog\">contato@netstore.blog<\/a>;<\/li><li>Indica el n\u00famero de pedido y lo que ocurri\u00f3;<\/li><li>Adjunta capturas de pantalla del error;<\/li><li>Espera nuestras instrucciones \u2014 respondemos en un plazo de 2 d\u00edas h\u00e1biles.<\/li><\/ul><h2 id=\"plazo-del-reembolso\" class=\"wp-block-heading\">Plazo del reembolso<\/h2><p class=\"wp-block-paragraph\">Una vez aprobado, el reembolso se solicita en un plazo de 2 d\u00edas h\u00e1biles. Cu\u00e1ndo se refleja depende del m\u00e9todo de pago: en las tarjetas suele aparecer en el siguiente extracto.<\/p><h2 id=\"que-no-esta-cubierto\" class=\"wp-block-heading\">Qu\u00e9 no est\u00e1 cubierto<\/h2><ul class=\"wp-block-list\"><li>Problemas causados por incumplir las normas del servicio o las instrucciones de la p\u00e1gina del producto;<\/li><li>Activaci\u00f3n en una cuenta que no cumpla los requisitos indicados;<\/li><li>Solicitudes hechas despu\u00e9s del periodo de garant\u00eda.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Un resumen pr\u00e1ctico. Las reglas completas est\u00e1n en los T\u00e9rminos y condiciones.Mi producto no ha llegadoSi no llega en el [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/pages\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":1,"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/pages\/170\/revisions"}],"predecessor-version":[{"id":3755,"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/pages\/170\/revisions\/3755"}],"wp:attachment":[{"href":"https:\/\/netstore.blog\/es\/wp-json\/wp\/v2\/media?parent=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}