A practical summary. The full rules are in the Terms and Conditions.
My product was not delivered
If it does not arrive within the time shown on the product page, write to us with the order number. We deliver it or refund the full amount.
It does not work
Tell us within the warranty period shown on the product page — or within 24 hours of delivery for products without warranty — with the order number, what happened and screenshots. We fix it, replace it or, if neither is possible, refund it.
I changed my mind
You can cancel for a full refund until the product is delivered. After delivery, codes, links and accounts cannot be returned.
How to ask
- Write to [email protected];
- Include the order number and what happened;
- Attach screenshots of the error;
- Wait for our instructions — we reply within 2 business days.
Refund timing
Once approved, the refund is requested within 2 business days. When it shows up depends on the payment method: on cards it usually appears on the next statement.
What is not covered
- Problems caused by breaking the service’s rules or the instructions on the product page;
- Activation on an account that does not meet the stated requirements;
- Requests after the warranty period.